As a web hosting provider and a developer of websites, we work hand-in-hand with our client’s IT provider to ensure a smooth launch. This allows us to work with dozens of vendors from the Northern Colorado area as well as nationally. All of them bring value to a project and we have compiled a brief list of the questions we would suggest asking when researching your own IT vendor.
What is your average response time for small issues as well as large outages?
How many technicians will be working on my account on a routine basis and how are the technicians backed up to provide redundant coverage?
Does the vendor contain any special certifications that your business utilizes? Software and hardware vendors such as HP, Dell, VMWare, Oracle and Cisco all provide training that is very specific to their hardware and may be worth looking at depending on your implementation of their hardware.
How does the IT vendor get to know your needs? How thorough is their client assess...