A Brand Story Exercise: OTM’s Approach to Building a StoryBrand

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With more businesses than ever in every industry, differentiating one business from another can be a tricky process. Building a StoryBrand is a proven solution to help today’s businesses stand out in all the noise. While every business claims to be the best and most qualified product or service provider, building a StoryBrand helps tell a story customers are eager to hear.

What is StoryBrand?

StoryBrand is a revolutionary methodology coined and developed by Donald Miller. This approach takes a business’s typical offering claims and frames them in light of the customer’s wants rather than the business’s abilities. It turns the historical marketing approach inside out by telling a customer-centric story.

This methodology is a 7-part process that identifies the story’s hero, uncovers their problem, and introduces them to a guide who develops a plan that calls the hero to action, ultimately leading to their success or failure. Traditionally, businesses have positioned themselves as the hero in the story, but as Miller explains, since every customer sees themselves as the hero in their own story, this approach largely falls flat.

“Every human being wakes up each morning and sees the world through the lens of a protagonist. The world revolves around us, regardless of how altruistic, generous, and selfless a person we may be. Each day is, quite literally, about how we encounter the world.”

– Donald Miller; Building a Story Brand

What’s necessary is a paradigm shift of sorts; your business must play a different role. To see your business successful you must abandon the sole proclamation of your accolades and take up the guise of a qualified guide. In a world full of heroes, it’s crucial to shape your business offerings so as to aid those heroes on their quests. Once positioned as a humble guide, your business is free to come alongside your story’s hero and graciously lead them to success.

This upside-down approach is how we help our clients at OTM; with a few alterations. To better understand this storytelling form of marketing, let’s walk through a fictional example of a homeowner and their lawn.

Meeting the Hero

Blake Treleive’s lawn was the talk of the block. It doned an evenly dispersed deep green and was always perfectly trimmed. His neighbors would regularly shower him with compliments that unveiled a not-so-subtle jealous admiration, and he loved it.

Blake had earned these accolades. He followed a rigorous yet sustainable watering schedule. He mowed and edged his lawn every Tuesday afternoon, and maintained constant patrol for grass-eating pests and invasive-weed eye sores.

To his dismay, however, no amount of routine rigor could prepare his lawn for what was to come.

Discovering a Problem

It was a brutal, seemingly endless winter in Northern Colorado. It was a wonder if the snow would ever melt to release the spring. But alas, as it always does, the snow melted away, and spring sprung. Only instead of revealing the beautiful lawn that was kidnapped by the cold a few months ago, Blake discovered a mere shadow of the glory that once was.

No problem, he thought. It was hard work and discipline that made his lawn what it was. All he needed to do, he assured himself, was to continue that hard work and restore what appeared to be lost.

To Blake’s disappointment, however, his strategies didn’t seem to be working and his lawn was fading fast. How could this be? He worked hard on his lawn every year; how could this be happening to him? If Blake was going to maintain his title of ‘best homeowner of the block’, he was going to need some help.

Finding a Guide

Old Town Lawn & Landscape Inc. (OTL&L) is a small, fictional, landscaping company in Northern Colorado. With years and years of experience, they are experts in all things landscaping, especially lawns. A modest company, with the help of a local marketing company, they’ve positioned themselves as the very guide Blake required.

They understand how difficult it can be to keep a perfect lawn, and they’ve developed a tailored approach to battling the unpredictable weather of Northern Colorado: a 7-step process for achieving the lawn of a model homeowner. It was this approach that earned them a call one early-spring morning from our hero, Mr. Trelieve.

Developing a Plan

OTL&L and Blake had a conversation about all of the successes of his landscaping regimen. Blake shared how hard he had worked to have the most beautiful lawn around and how he had grown quite fond of the praise he received for it.

OTL&L assured Blake his title of ‘best homeowner on the block’ was not in danger. They explained to him what surely led to the demise of his lawn was a combination of an early and incredibly drawn-out cold season, and that even the most beautiful lawns didn’t stand a chance. They then laid before him their unique approach to regaining his lush, green glory.

Blake had already taken the first step by making the phone call. The next step would be to schedule a free ‘lawnsultation’ where an OTL&L expert would come to assess the damage. After that, they would take care of the rest, and it would be like winter never happened.

Addressing the Call to Action

OTL&L made it clear that they wanted Blake to succeed. They unveiled what it would take to achieve the former beauty of his lawn, and they offered him access to their blog which housed various guides for troubleshooting a struggling and fading lawn.

Whether Blake chose to hire OTL&L or attempt this rescue mission on his own, they warned him that he would need to act quickly if he wanted to witness his lawn’s recovery.

Deciding Between Success and Failure

Blake had never needed help with his lawn before. Hiring a professional landscaping company, he was afraid, would reveal a chink in his Kentucky-Bluegrass armor, and would lose him the respect he’d worked so hard to earn.

But he couldn’t deny he needed help. Would he hire the services of OTL&L and maintain his grassy pride and joy, or risk losing it all to one dreadfully cold Colorado winter?

Uncovering an Aspirational Identity

OTL&L understood their role in Blake’s story, that of a necessary and qualified guide. You see, they’ve worked with plenty of Blakes in their years of experience, and they all shared one thing in common: an aspirational identity.

An aspirational identity addresses more than just a tangible end goal. Blake longed to have his green lawn back, yes, but what he really wanted was to retain the glory of being a model homeowner. OTL&L is one of a great many local landscaping companies in Northern Colorado, but the reason they were chosen by the Blake of this story wasn’t necessarily because their approach to landscaping was the best, although Blake believed it was.

OTL&L was the chosen landscaping company because they understood Blake’s aspirational identity, and they spoke to it. OTL&L made clear that they saw the gravity of Blake’s problem, and they laid before him an attainable solution. With OTL&L, Blake felt understood and that they were committed to achieving what he was afraid he’d lost: his perfect homeownership.

How Building a StoryBrand Leads to Success

In this fictional story OTL&L used the StoryBrand process to create genuine value for their customers. They assigned their characters their proper roles, and played the part of the guide who would help their heroes attain their aspirational identity. With their customers playing the role of the hero, OTL&L was free to present their offering in a way that spoke to what the hero wanted and needed on their quest to success.

“No story has power, nor will it last, unless we feel in ourselves that it is true and true of us.”

– John Steinbeck; East of Eden

This strategy reshaping helped create a story OTL&L could tell their customers in which they could see themselves. With empathy and clarity, they assured their customers they were on their side while unearthing a clear path forward. And as the wise guide in their story, they presented the tools and know-how necessary for the journey, and pointed their customers toward a clear call to action.

At the end of the day, OTL&L knew the decision was up to their hero. But by wrapping them up in their story, the only difference between the hero’s success or failure was whether or not they chose OTL&L.

Building a StoryBrand with OTM

This storytelling methodology isn’t confined to the world of fictional landscaping companies. By developing value propositions that cater to the aspirational identities of their customers, any company can differentiate itself from the pack and bring forth a truly valuable offering.

At OTM, we understand this truth and we’d love to help you realize it for your company. While we are not a StoryBrand Certified Agency, our Chief Strategy Officer and Senior Story Telling Specialist are Certified Guides. As a part of the OTM Path to Growth™, our brand story exercise we’ll help you discover how to set your company apart, and become the guide your customers are looking for.

Ready to get started on your StoryBrand journey with OTM? Request a 30-minute consultation to get started!

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